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Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Get quick answers to the most common questions about our products, shipping, returns, and support.
Apollo Throne chairs stand out with our proprietary ergonomic design based on years of research, premium materials that last longer than industry standards, and our unique cooling technology that keeps you comfortable during extended gaming sessions.
Please refer to our sizing guide on the product page or contact our support team for personalized recommendations.
Our chairs require minimal assembly and come with easy-to-follow instructions and all necessary tools.
The weight capacity varies by model, but most Apollo Throne chairs support up to 150kg (330 lbs).
Domestic orders typically ship within 1-2 business days and arrive within 3-7 business days, depending on your location. International shipping times vary by region, typically ranging from 7-21 business days. Expedited shipping options are available at checkout.
Yes, we ship to over 80 countries worldwide. International customers may be responsible for customs fees, duties, and taxes that could be levied once a shipment reaches your country.
We offer free standard shipping on all orders over $300 within the continental United States. For orders below $300, a flat shipping rate of $29.99 applies. International shipping costs are calculated at checkout based on location and order weight.
Yes, once your order ships, you'll receive a confirmation email with tracking information. You can also track your order in real-time through your Apollo Throne account dashboard.
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund of the product price (shipping fees are non-refundable).
Returns can be initiated through your account dashboard or by contacting our customer service team. You'll receive a prepaid return shipping label and detailed instructions on how to package your chair for return.
While keeping the original packaging is recommended, it's not required for returns. However, the chair must be adequately protected for return shipping to avoid damage in transit, which could affect your refund.
Once we receive your returned item, we'll inspect it within 2-3 business days. After approval, refunds typically appear in your account within 5-10 business days, depending on your payment method and financial institution.
Our support team is available via live chat on our website, email at support@apollothrone.com, or by phone at 1-800-APOLLO-1 from 9am to 9pm EST, seven days a week.
Yes, replacement parts are available for all current models and many discontinued models. Parts covered under warranty are provided free of charge, while out-of-warranty parts can be purchased through our online store or customer service.
Regular maintenance includes tightening screws every few months, keeping the chair clean using appropriate cleaners for your chair's material, and lubricating moving parts annually. Each chair comes with specific care instructions, and our support team can provide additional guidance.
Yes, we offer optional extended warranties that can add up to 3 additional years of coverage beyond our standard warranty. Extended warranties can be purchased at checkout or within 30 days of your chair purchase.
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